Store Policy

1Stain Policy

We strive to remove stains, but complete stain removal is not guaranteed. Some stains may be permanent, and further treatment may risk damage to the fabric, color, print, trim, or finish.

• Check all pockets for pens, makeup, crayons, food, liquids, oils, medications, electronics, and other personal items. We are not responsible for items left in pockets or damage they cause during cleaning.
• For wash & fold, garments are not inspected or inventoried individually. Please point out stains, delicate pieces, special-care items, or existing damage before service.
• For dry cleaning, please point out stains and areas of concern at drop-off. We will make a reasonable effort to treat stains brought to our attention.
• We generally follow manufacturer care labels when available. Items without a readable care label, or whose construction conflicts with the label, are accepted for cleaning at the customer’s risk.

2Store Policy

• We assume garments left for dry cleaning are suitable for professional cleaning unless you tell us otherwise.
• Blankets, comforters, rugs, bed covers, pillows, and other household items are priced per piece unless otherwise stated and should be separated from regular wash & fold.
• Shoes, boots, and other non-laundry items should not be placed inside wash & fold bags.
• Please empty pockets before drop-off. We are not responsible for personal property left in garments or damage caused by those objects.
• Buttons, belts, elastics, buckles, zippers, beads, sequins, ornaments, glued decorations, prints, coatings, and other trims may weaken or react during cleaning. We cannot guarantee them against damage caused by wear, hidden defects, weakened materials, or manufacturing issues.

3Leather, Suede & Specialty Materials

• Leather, suede, fur, shearling, coated fabrics, bonded materials, and similar specialty items can change or become damaged during cleaning even when handled properly.
• Possible changes include fading, darkening, color bleeding or transfer, shrinkage, stretching, stiffening, texture changes, cracking, peeling, loss of finish, distortion, adhesive failure, or other permanent changes caused by the material, age, wear, dyes, finishes, previous treatments, or manufacturing methods.
• By requesting cleaning of these items, the customer acknowledges these inherent risks and accepts the risk of material-related changes or damage to the fullest extent permitted by applicable law.

4Color, Shrinkage & Hidden Defects

• Cleaning can reveal problems caused by unstable dyes, weak or tender fabrics, adhesives, coatings, manufacturing defects, age, prior wear, prior cleaning, or previous treatments.
• We are not responsible for color loss, color bleeding, shrinkage, texture changes, separation of bonded materials, or damage resulting from an inherent or hidden defect that was not reasonably apparent before processing.

5Lost or Damaged Items

• Please report any claimed loss or damage within 48 hours of pickup or delivery so we can investigate promptly.
• For dry-cleaned or individually ticketed items that we determine were lost or damaged due to our handling, compensation is reviewed case by case and, to the fullest extent permitted by law, will not exceed 10 times the cleaning charge for the affected item. Age, condition, depreciation, proof of purchase, and applicable industry guidance may be considered.
• Wash & fold orders are processed by bag or weight and individual pieces are not inventoried before cleaning. Claims involving individual wash & fold pieces are therefore reviewed case by case.

6Pickup, Unclaimed Orders & Claims

• Please pick up completed orders promptly. Items left for more than 30 days after the promised ready date may be treated as unclaimed.
• Lost-item claims should be reported within 48 hours of the promised pickup or delivery date. Please allow up to 14 days for us to investigate and try to locate the item.
• To the fullest extent permitted by law, Tidy Laundry is not responsible for loss, deterioration, or other issues involving orders left beyond 30 days.

7Refunds & Pricing

• If something does not look right, contact us promptly. Depending on the circumstances, we may offer re-cleaning, repair, store credit, or another resolution. Refunds and credits are reviewed case by case.
• Posted prices are base prices for standard garments and services. Final pricing may vary with fabric, construction, size, lining, embellishments, condition, special handling, or work required.
• Prices may be reviewed and adjusted from time to time as labor, supplies, utilities, rent, and other operating costs change.